TRAINING CLIENTS

USE OF THE FACILITY: All training sessions and use of the facility are to be scheduled ahead of time. Use of facility is by appointment only.

PERMANENT TIME SLOTS: Permanent time slots are valuable and in demand at Living Fitness. Failure to consistently schedule the sessions listed on your permanent schedule or to renew package in time (see renewal below) may result in the forfeiture of your permanent time slots.

RENEWAL OF PACKAGE: Renewal payment of package is due when balance of package reaches three sessions. Failure to renew within this time frame will lead to these permanent times becoming available to other clients. Please indicate your intent to renew and hold your permanent times at two weeks prior to package finishing.

CANCELLATION: You must call at least 24 hours prior to you scheduled session for cancellation. If you do not call or cancel within 24 hours, you will be charged for the session.

SERVICES: Living Fitness reserves the right to make changes to the type or quantity of services or equipment offered.

As unforeseen injuries, illnesses, and other circumstances may occur with instructors, Living Fitness does not guarantee specific times and/or specific instructors with the purchase of this package, but assures we will always attempt to provide the best available times and instructors for our clientele.

CELL PHONES: No cell phones are permitted in the Pilates studio, hallway, or on the gym floor. This policy is set to maximize your exercise time and lessen distractions, which ultimately lead to greater results.

CHILDREN: Children are not allowed in the facility unless they are training with a trainer.

LOCKER FACILITIES: You may not leave items in the lockers overnight. Living Fitness is not responsible for any lost or stolen items or items left in lockers. We always suggest you leave your valuables at home.

PAYMENT for PACKAGE: Payment for each package is due in full prior to scheduling the first training session. All purchases are non-refundable and non-transferable.

GROUP STUDIO POLICIES

FIRST TIME CLIENTS: Please arrive at least 10-15 minutes prior to class start time to fill out paperwork and get acquainted with the instructor. First-time clients will not be admitted to class once the class has commenced. 

BRING TOWEL, WATER and SOCKS: Bring a hand towel, bottle of water, and socks. It is VERY IMPORTANT to always bring a bottle of water. Most of our classes are cardio-intensive and water is necessary for hydration. Please bring a small hand towel. The hand towels in the gym area are for training clients only. You will need to bring grip socks for the barre classes. We sell ToeSox and Crescent Moon grip socks in the studio for your convenience. For Bikini Bootcamp you will wear athletic shoes.

GYM AND FACILITY USE: Use of the gym or gym equipment outside of the studio is reserved for one-on-one Personal Training clients only. If you are interested in purchasing a Personal Training package, please inquire at the front desk.

LOCKERS/SHOWERS: Lockers for FitBarre clients are provided in the group studio. Lockers in the locker room and the showers are for use by Personal Training or Pilates one-on-one clientele only.

CELL PHONE USE: We do not permit the use of cell phones inside the studio. If you need to place a call or send a message during class, you must leave the studio.

CLASS PACKAGES: Class series packages expire 6 months from purchase date.  Monthly unlimited packages expire one month from date of activation. All packages are for individual use only and are non-transferable and non-refundable. Special promotional packages may have shorter expiration dates. Single classes, workshops and memberships are non-refundable.

RESERVATION POLICY: Classes fill up fast, so we highly recommend reservations for class. Classes can be reserved in person, by telephone or online. A positive account balance is needed to secure a reservation. Restrictions for monthly unlimited clients apply: no more than 1 reservation per day.

CANCELLATION POLICY: Reservations for group classes may be cancelled online or by telephone with no charge up to 1 hour prior to the beginning of class. If you late cancel or no show, you will be charged for the class (unlimited clients lose 2 days from their month).

LATE ARRIVAL POLICY: If you have a reservation for a class, please arrive at least 5 minutes before the start of class. If you do not arrive by the class start time, your spot may be given away to a standby. If you are running late, you may try calling the desk to let us know to hold your spot.

WAITLIST POLICY: Classes fill up quickly, but spaces open up regularly due to peoples’ unpredictable schedules. We allow 5 people on the waitlist, so if the class you wish to attend is full you may add yourself to the waitlist. As soon as a spot opens up in class, the first person on the waitlist will be automatically bumped into class and an email notification will be sent out. If possible, please confirm online or by calling us (949-640-2300) to let us know whether or not you will be able to attend.

Being bumped off the waitlist into class means you are IN CLASS and therefore responsible for confirming or cancelling your spot. If you get into class from the waitlist, do not show up for class and have not canceled your reservation 1 hour before class, your spot may be given away and you will be charged for class. If you get into class from the waitlist and are already scheduled for another class, you will need to cancel your reservation for your other class online or by calling us. If you do not cancel, you will be charged for class (unlimited clients lose 2 days from their month).